Terms & Conditions
Merit is part of a small family company, Blair Prospect Ltd., and you can be assured that your orders are dealt with on an individual basis by Maureen or Jackie in the same manner as all our mail and telephone orders are. If you have any suggestions or comments please email us at firstname.lastname@example.org
Our Contact details:
6 Sawmill Yard, Blair Atholl, Perthshire, PH18 5TL, United Kingdom
Phone: +44 (0) 1796 470 020
Fax: +44 (0) 1796 482 111
Calls are charged at normal UK rates.
VAT Registration Number: 762 0623 48
Our office hours are Monday - Friday 9am - 5pm. We have an answering service and answer phone outside these hours.
Making a Purchase
We can accept orders and payments by telephone, fax, email and through our website. After you have placed your order, we will send a confirmation email to you summarising the order. We accept payment in Pounds Sterling by cheques made payable to "Merit", or by Maestro, Delta, VISA or MasterCard. The company name for these charges on your statement will be "Merit/HPB"
When we receive your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. We will debit your payment card with the total cost of the order prior to your order being despatched.
If you place an order offline, you will be contacted by one of our representatives to arrange payment. If you decide to pay by cheque, we will wait until it clears before processing the order.
If for any reason we cannot despatch your order within 7 working days (excluding weekends), we will notify you by telephone or email. You will be given the opportunity to cancel the item(s) out of stock, or be given an expected date of delivery.
We cannot guarantee exact timescales for delivery. Royal Mail can take up to 14 days to deliver your package within the UK mainland. Orders for non-mainland UK may take slightly longer.
Our standard delivery charge from Monday - Friday (excluding public holidays) for UK mainland are as follows: TeNS Machines £4.95, TeNS Pens £4.95, Listening Aids £2.95 and Accessories £3.95. These charges apply unless postage and packing is stated as free of charge.
If your order is lost or damaged in transit, please let us know promptly. Merit cannot be held responsible for any lost, damaged or stolen packages. Packages sent to European and
International destinations are insured, but are only tracked in the UK. Once the package arrives at it's destination we can confirm that it's been received and signed for upon delivery.
Regrettably, we are unable to despatch TeNS Machines to USA.
WEEE Battery Regulations
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return any batteries bought from us to the addess above along with a note detailing the type/size, quantity and our battery code for the batteries enclosed. The cost of returning the batteries under the Waste Battery Regulations is the consumers.
Alternatively, you can find your local waste portable battery recycling facility by using the postcode locator for Civic Amentity sites that accept back portable batteries at www.recyclenow.co.uk
However most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points, so you may find stores in your local area more accessible than returning them to us.
We always aim to achieve 100% customer satisfaction. Perceived faults can usually be resolved by a simple call to our Customer Services Team on +44 (0) 1796 470020, so please call, or email us at email@example.com, before returning goods.
While we cannot guarantee that our products will prove effective in every case, the success rate is very high. We therefore guarantee if you are not completely satisfied with your purchase from Merit you can return it to us under our 14 day money back guarantee. (21 days for the Original Acupoint and Acupoint Avance).
Should you require to return your order to us you should include paperwork with your original order number stated, a description of the defect, your name and address, a contact telephone number and state whether you would like a refund or replacement. Goods are returned at the customer's expense and we advise obtaining 'proof of delivery' as Merit are not liable for goods lost in transit.
Merit customers incur a consumables charge for returning our various products. The charges are only the original postage and packing charge (if originally paid) for the following products: Super Mini Ear, Mini Whisper, Binoculars, Consumers Guide to Hearing Aids, Engine Starter, Acupoint and Acupoint Avance. The following products TeNS Machines (£5.00) and the Eavesdropper (£10.00) incur a handling charge due to the costs in the disposing of components used: These deductions include the original postage and packing charge.
If you need to contact us, please email us on firstname.lastname@example.org, alternatively, you can call on +44 (0) 1796 470 020, or fax us on +44 (0) 1796 482 111. Alternatively you can write to us at, 6 Sawmill Yard, Blair Atholl, Perthshire, PH18 5TL, United Kingdom.
Information Collected - We only collect your personal details from you when you order an item from the website or request
a catalogue. In addition, if you order from us, your credit card details and your delivery details will be collected.
These details are passed to our accounts system via a secure server and will be used to process your order.
All information is collected lawfully and in accordance with the Data Protection Act 1998.
Disclosure of your Information - From time to time Blair Prospect Ltd. (the parent company of Merit) may want to inform
you of special offers or make your details available to carefully selected third parties whose products we feel may be
of interest to you. Please tick the box when being asked for your details if you do not wish to receive any such information
from Blair Prospect Ltd. or third parties.
You have a right to access the personal data held about you. To obtain a copy of this information, please write to us at the following address: Privacy Officer, Merit, 6 Sawmill Yard, Blair Atholl, Perthshire, United Kingdom, PH18 5TL, enclosing a cheque for £10.00 payable to "Merit", to cover administration costs.
We reserve the right to make any changes to this policy. Any changes to this policy will be posted.
At Merit we are aware of and take very seriously, the security and privacy issues surrounding the use of payment facilities via the Internet. As a result, we have taken every precaution, including the use of Secured Socket Layer (SSL) encryption for the transmission of all sensitive credit/debit card and payment information details. Our SSL server is certified by Comodo Class 3 Security Services CA, a public Certificate Authority. Comodo will only issue Digital Certificates to those servers which meet stringent security requirements.
Your online purchase from us will take place manually once we have allocated stock, and the goods are ready to ship. You can have every confidence that our online purchasing facilities are secure and safe to use.
If you have any concerns regarding the security of this site please email: email@example.com
This disclaimer does not affect your statutory rights as a consumer.
Please note some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.
Applicable law - These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with Scots Law and the Scottish courts shall have jurisdiction over any disputes between us.
Statutory Rights - These Terms and Conditions are in addition to your statutory rights as a consumer, which remain unaffected.